Policies & Legal

Privacy Policy

We pledge that VGM Education will not release any personal or business data to anyone outside VGM Group, Inc. Contact information may be used occasionally only to notify consultants, participating vendors and CEU bodies about our services, programs, events, products or the like, but will not be given or sold to unaffiliated third parties.

VGM Education is committed to maintaining a secure, high-quality record keeping system to ensure accurate information is retained on all students for a minimum period of 7 years. All VGM Education staff members should take the utmost care in collecting, reviewing and retaining all information. Questions or discrepancies must be investigated promptly and reported to the Vice President of VGM Education.

VGM Education maintains confidentiality, privacy and security of student records.

Online Courses

All access is protected by Username and Password. Access to your records on VGMU Online Learning is limited to the following:

• You have access to your VGMU Online Learning anytime using your unique username and password.
• Your direct manager and the educational group manager at your company also have access to your educational record in VGMU Online Learning as part of their supervisory duties, and while you are under their employment.
• Limited staff at VGM Education also has access to the information as required for their jobs.
• At times, access may be granted to accrediting agencies carrying out their accrediting functions.

Face-to-Face Courses

Records of attendance at seminars are kept at the office of The VGM Group and are accessible only at your request. When requesting that information (such as for submission to an agency needing verification of CEUs) please submit your full name, company name and valid email.

If you leave the company, your records will still be accessible by request for a transcript with the following information:

• Your full name
• Your current address
• Your former employer
• Your former user ID and password (for online courses only)

Refund Policy

All credit card merchandise purchases from this site and/or any subsidies are subject to the following refund criteria:

• You must contact us within 7 days of your purchase(s)
• Refunds are made only to the credit card used for the purchase(s)
• If any CEUs are earned and issued, all sales are considered final

To request a refund, please use the following contact information

Phone: 866-227-8171
Email: [email protected]

Cancellation Policy

Traveling Education

There is a $50 cancellation fee per attendee. If it is less than three business days before the event, the registration is non-refundable; however, your registration can be applied to another attendee or even another location.

We reserve the right to cancel or reschedule an event. If we reschedule or cancel, all registrants will be notified immediately. The prepaid registrants will be eligible for a full refund or can reschedule for another event.

Webinar(s)

Cancellations must be received by 5:00pm EST the Friday prior to the webinar, otherwise the registration is non-refundable.

VGM GROUP SMS Text Messaging Terms of Service

By opting-in to VGM GROUP’S SMS Text Messaging service:

• You authorize VGM Group, Inc., including each of its operating divisions, subsidiaries and
affiliates (also referred to as “we” or “us”), to contact you via SMS Text Messaging with updates regarding your orders, deliveries, appointment reminders, job application status and onboarding materials, other employment-related updates, and information relevant to our business relationship or prospective relationship.
• You consent to your personal information (PI) and/or sensitive personal information (SPI) being included in SMS text messages. PI and/or SPI will only be included as minimally necessary to communicate relevant information pertaining to the products and/or services that we coordinate for you.
• You acknowledge and assume the risk of SMS text messages being intercepted and read by a third party. VGM communicates through a secure SMS text messaging platform, however, the risk still exists that a third party may view or obtain information contained in these SMS text messages, including others who can view your device. Because text messages may include your PI or SPI, we recommend that you adopt a password to access your device.
• You acknowledge that VGM does not guarantee the successful delivery of text messages by your wireless provider. Messages sent by text may not be delivered for reasons beyond our control, or for reasons beyond the control of your wireless provider, such as the mobile device not being in range of a transmission site, or the network being down. We will not be liable for losses or damages that come from a message not delivered, a message delivered late, a message that goes to the wrong number, or inaccurate or incomplete content in a text message. Message frequency may vary.
• You acknowledge that by participating in our SMS Text Messaging service, you may incur
message and data charges from your mobile carrier, and you agree to be responsible for any
such charges.
• VGM reserves the right to terminate the service at any time and for any reason, without advance notice.
• You will notify us immediately if your phone number changes for any reason.
• For assistance, text “HELP.” See VGM’s Consumer Data Privacy Policy at
www.vgmgroup.com/privacy-policy.

SMS Text Messaging Services and How to Opt Out:

You have the option to opt out of SMS Text Messaging with us at any time by replying STOP to any text message from us. After you send "STOP" to us, we may send you a message to make sure that you no longer want to get text messages from us. After this, you will no longer get text messages from us. You can re-subscribe to our SMS Text Messaging service at any time by opting in.
 

Other Terms and Conditions

• THE SMS TEXT MESSAGING SERVICE IS PROVIDED AS IS, WHERE IS, WITH ALL FAULTS AND
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WRITTEN OR ORAL, OR ARISING UNDER CUSTOM OR TRADE. VGM DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSES,NON-INFRINGEMENT OR OTHERWISE.
• In no event shall we be liable to you, or to any third party, for any losses or damages of any type or nature whatsoever arising out of or resulting from the VGM SMS Text Messaging service or your use of it, regardless of the theory of recovery, including but not limited to direct, indirect, consequential, incidental, special or punitive damages, lost profits, attorney's fees or other damages, whether arising from negligence, tortious conduct, strict liability, willful misconduct or fraud, breach of contract, breach of warranty or other theory of recovery, and you agree to release VGM from any and all such liabilities to the maximum extent permitted applicable law.
• Your use of the service shall be governed and construed according to the laws of the State of Iowa, without regard to conflict of law principles. If any dispute, controversy, claim, or question (each a “Dispute”) arises between the parties relating to the text messaging service, the parties shall use their best efforts to settle the Dispute without litigation. As to any Dispute that is not resolved in this fashion, the parties hereby agree and consent (i) to WAIVE ANY RIGHT TO A TRIAL BY JURY in any action to enforce or defend with respect to any claim, counterclaim, cause of action, or any matter arising from or in any way related to the text messaging service; (ii) to submit to the jurisdiction of state and federal courts having jurisdiction over Black Hawk County, Iowa with respect to any action or proceeding to enforce or defend; and (iii) to irrevocably waive to the fullest extent possible any defense of inconvenient forum.
• If any term, clause or provision of these Terms of Service is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other term, clause or provision, and such invalid term, clause or provision shall be deemed to be severed from the Terms of Service.
• These Terms of Service contain the entire agreement of the parties with respect to the subject matter hereof, and they are binding upon and shall inure to the benefit of the parties and their respective heirs, executors, administrators, successors and assigns.

Acknowledgment

Your opt in and use of the SMS Text Messaging from us constitutes an agreement to these Terms of Service.